Frequently asked questions
Quick answers about orders, delivery and the warranty.
How long does delivery take?
Two to five working days within the Kingdom; the tracking number comes by email.
Can I return a product?
Yes, within 30 days for unused, non-personalised pieces, and returns are free.
What does the warranty cover?
Manufacturing faults in wheels, handles and zips for two years from purchase.
How do I add personalisation?
Type the letters in the personalisation field on the product page before adding it to the cart.
Which payment methods can I use?
mada, credit cards, bank transfer and cash on delivery.